Limitations & Exclusions

1. Warranty covers only manufacturing defects and does not extend to any other issues.
2. The helmet must be purchased from an authorized dealer to be eligible for warranty coverage.
3. Warranty coverage shall be applicable only if the customer has registered the product by scanning the GEARX ASSURANCE CARD provided with the helmet. Please collect the card from the dealer and complete the process by scanning the QR code.
4. Any technical modifications/alterations made by the user or a third party—such as applying glue, screws or paint shall void the warranty.
5. Normal wear and tear, including fabric aging, internal quilting deterioration, and external scratches or paint chipping on the shell or visor due to usage is not covered under warranty.
6. The use of damaging chemicals, alcohol-based cleaners, or spirits on the helmet’s shell or visor shall void the warranty.
7. Improper storage leading to the formation of mold inside the helmet is not covered under the warranty.
8. Color fading due to exposure to sunlight, rain, UV light, or breakage of attachments such as the nose deflector or ratchet is excluded from warranty. Scratches on the Pinlock lens are also not covered.
9. Physical damages or cracks on the helmet shell or EPS due to accidents, drops/falls, etc. are not covered under the warranty.
10. The warranty does not cover issues arising from the use of aftermarket accessories such as visors, light attachments, spoilers or any other alteration/modifications.
11. Ordinary wear and tear due to regular usage are not covered under the warranty.
12. EPS fading or chipping due to mishandling or the installation of aftermarket accessories, such as Bluetooth devices, is not covered.
13. Personal comfort-related concerns, including size, aerodynamics, or noise levels, are not covered under the warranty.
14. If a warranty-covered issue is repaired and the same problem re-occurs, the warranty shall not be applicable for such recurrence
15. Warranty coverage is limited to repair or replacement, subject to availability of spare parts/accessories/whole unit. Repair or replacement is applicable only for the affected parts. In case of non-availability of same model/graphics, an alternate product/Parts that are compatible (similar to the purchased unit) shall be provided.
16. Whole unit/part replacement under a warranty claim shall not extend the original warranty period of 1 year.
17. Cash refunds are not applicable for any warranty claims. The total liability of GearX Bangladesh to provide the warranty shall not be greater than the helmet’s purchase price.
18. Any transportation costs to avail the warranty service must be borne by the customer.
19. GearX Bangladesh is not responsible for any inconvenience caused due to the temporary non-usage of the helmet during repairs.

Customers are advised to regularly inspect and maintain their helmets. Proper cleaning and maintenance procedure should be followed to ensure the longevity of the product.